Rockin' H Equine Handling Services
775 Moss Hollow Road, Chillicothe, Ohio 45601
Office: 740-663-2650 / Cell: 740-703-7296 / Fax: 740-663-2650
Email: info@rockinhtransport.com Website:  www.rockinhtransport.com

Service Agreement

• A current negative Coggins and Health Certificate (within 30 days) are required in order to transport from state to state, these documents are inspected at various agricultural checkpoints.  Please make sure your veterinarian checks the various state laws and provides all the necessary documentation of the specific state.  If the documents are not ready at the time of pickup, your horse(s) will not be transported.

• The owner agrees to pay veterinary expenses that the horse may incur while in transit; these expenses are due at the time the horse is delivered at the destination site.  In the unlikely event for the need of a vet, the owner will be contacted first unless in an emergency situation.

• Rockin’ H Equine Handling Services is not liable for the death, or any injuries sustained during transport, loading or unloading. We strongly recommend that the owner carry full liability and major medical/mortality insurance on any horse being transported.  If the owner does not wish to carry insurance, then the owner assumes full responsibilities for the loss, should any loss (death or injury) occur.

• There is a minimum transportation fee of $350.00.  All mileage will be calculated using practical truck miles.  Please provide a correct address and zip code for pick up and delivery to make estimating the transportation fee easier.  A change in the pick up or delivery location from the one quoted may be subject to a surcharge after review.  At times, the use of toll roads is unavoidable.  The toll fees will be charged to the owner and added to the balance at the time of delivery.

• A 25% non-refundable deposit is required at the time of booking.  We accept cash, money orders, business or personal checks, cashier checks, wire transfers, credit cards and Pay Pal for the non-refundable deposit.  Please note that if you are paying by money order or any form of check, your transport is only tentatively scheduled until they are received and cleared in our bank.  A $75.00 fee will be charged for any returned check.  Credit card payments require a 2.9% transaction fee and Pay Pal payments must have $3.00 added to every $100.00 sent.  The balance of the transportation may be paid in advance, at pickup or at delivery.  If paying at pick up or at delivery, we require that you pay in CASH; there will be no exceptions to this.

• Space is limited, but we can include a small amount of tack with the transport at an additional fee of $25.00.  If it has not been pre-scheduled, the decision to take the tack is at the discretion of the driver.

• Occasionally loading and unloading does not go as planned, however this must be completed within 30 minutes from the time of our arrival.  If this does not occur, excluding weanlings, there will be a “hard loader” fee of $50.00 per hour pro-rated on a half hour basis.  All horses must have their own halter. Lead ropes will be supplied by Rockin‘ H Equine Handling Services.  If your horse has a loading or unloading problem, please inform us of this prior to pick up.

• We include hay and water in the price of the transport.  We do not object to a bale of hay being sent with the horse.  A familiar diet is one less stress for the horse.  Breaks are taken approximately every 2-3 hours on the trip.  At this time the horse(s) will be physically inspected, fed and watered.  These breaks will last from 30 minutes to 1 hour, remember to allow for the break time(s) when you are trying to calculate the arrival of your horse(s).  For trips that require more than one-day travel time, arrangements can be made at the customer’s request to stop at an approved overnight boarding facility.  This will be at the expense of the owner at a cost of $25.00 per horse on the trailer and $75.00 for the driver, which will be added to the balance at the time of delivery.

• Every attempt is made to transport and deliver your horse(s) in a timely manner.  There are times when unforeseen situations may occur, i.e., equipment failure, unpredictable weather conditions, governmental regulations or other causes beyond the control of both parties, which makes performance under this agreement impossible, therefore, the terms of this agreement shall be suspended during the period of such an event or events and neither party shall be liable for failure to perform.  If the owner is not able to wait for a new shipping date and contracts another transporter, the owner’s booking fee will be refunded minus a $50.00 administration fee.  If the delay occurs while in transport and the owner contracts another transport company to haul their horse(s), the booking fee will forfeited and the contract is paid in full.

• Your horse(s) spot is considered booked once the contract is signed and returned and your 25% non-refundable deposit has been received and cleared in our bank.  Should cancellation by the owner become necessary, we require a 72-hour advance notification prior to the pick up date.  If the owner does not live up to the agreement for any reason other than death or illness of the horse, the owner shall remain liable for the full value of this contract; the booking fee shall not be refunded.  In the event that the horse is ill (a licensed veterinarian advices against transporting), or the horse dies prior to the pickup date, the owners’ deposit will be refunded minus a $50.00 administration fee.  Documentation must be provided to Rockin’ H Equine Handling Services by a licensed veterinarian within 24 hours of cancellation, once documentation is received, the owners’ deposit will be refunded.  Any refund of moneys paid over and above the 25% non-refundable deposit will be sent to the owner within 30 days of cancellation.

• Pick up and/or delivery are 24 hours a day 7 days a week.  You will be called 1-2 days prior and approximately 1 hour before pick up or delivery.

• A receipt will be given at the time the remaining balance is paid in full or at the time of delivery (if paid in advance).  The receipt will be signed by both parties the owner and the transporter.